FAQ
What are the delivery times?
🚚 100% Free worldwide shipping, no minimum purchase required.
📦 Order processing time: 1 to 2 business days.
🌍 Estimated delivery times by region:
France: 5 to 10 business days
Europe: 7 to 12 business days
United Kingdom: 7 to 12 business days
United States: 8 to 15 business days
As soon as your order is shipped, you will automatically receive an email with your tracking number to follow your package in real time.
Can I return an item?
Yes, you have 14 days after receiving your order to return an unused item in its original packaging. Returns are 100% free: our team will send you a prepaid return label within 24 hours. A full refund will be processed within 10 business days of receiving your returned item.
Are TrioNest™ products safe for my child?
Yes, absolutely. All our products are carefully selected and comply with international safety standards (CE certification). Your child's safety and well-being are our absolute top priority.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link. You can also contact our customer service department with any questions.
What payment methods do you accept?
We accept major international payment methods: Visa, Mastercard, American Express (Amex), PayPal, and Shop Pay. All transactions are secure and encrypted via SSL. Prices are displayed in your local currency — no hidden fees.
Do you deliver internationally?
Yes, we deliver to many countries: France, Belgium, Luxembourg, Switzerland, Germany, Austria, Italy, Spain, Netherlands, United Kingdom, and United States. Shipping is 100% free with no minimum purchase required. No customs fees or additional taxes upon delivery — everything is fully handled by TrioNest™.
