privacy policy

Welcome to TrioNest, the commercial site operated by NOVALLIUM TECHNOLOGIES. "We," "our," and "us" refer to NOVALLIUM TECHNOLOGIES, operating the store and website under the trade name TrioNest. We provide you with Services, including all information, content, features, tools, products, and related services, to offer you a personalized shopping experience. TrioNest is a store powered by Shopify, which allows us to provide you with these Services.

This Privacy Policy describes how NOVALLIUM TECHNOLOGIES collects, uses, and discloses your personal information when you use our Services, make a purchase or any other transaction, or communicate with us by any other means. In case of any conflict between our Terms of Use and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information described herein.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made unidentifiable, so that it cannot identify you or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

  • Contact information: Your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Credit/debit card and bank account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.

  • Account information: Your username, password, security questions, preferences, and settings.

  • Transaction Information: Items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Your communications with us: Information you include in your communications, for example, when you send a customer service inquiry.

  • Device information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Information about your interaction with the Services, including how and when you access or interact with them.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you: When you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically via the Services: From your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.

  • From our service providers: When we use them to implement certain technologies and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or the Services you use, NOVALLIUM TECHNOLOGIES may use your personal information for the following purposes:

  • Provide, customize, and improve the Services: To provide you with the Services, including to fulfill our contract with you, process your payments, orders, remember your preferences and items of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience. This may include using your personal information to tailor and improve the Services in a more relevant way.

  • Marketing and advertising: For marketing and promotional purposes, for example, to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online advertisements about products or services on the Services or other websites, including based on items you have previously purchased or added to your cart, as well as your other activities on the Services.

  • Security and fraud prevention: To authenticate your account, offer a secure payment and shopping experience, detect, investigate, or intervene in cases of fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.

  • Communicate with you: To provide you with customer service, respond to your inquiries, offer you effective services, and maintain our business relationship with you.

  • Legal reasons: To comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery procedures, potential or ongoing litigation, or other contentious proceedings, as well as to enforce our terms or policies, or investigate potential violations thereof.

4. HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, NOVALLIUM TECHNOLOGIES may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing, and shipping).

  • With business and marketing partners to provide you with marketing services and targeted advertising. For example, we use Shopify to support personalized advertising via third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and marketing content based on your online activity with different merchants and websites.

  • When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations.

  • With our affiliates or more generally within our group of companies.

  • In the context of a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

5. RELATIONSHIP WITH SHOPIFY

The TrioNest Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve them. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than your own, to provide and improve the Services. In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and your rights, you can consult the Shopify Consumer Privacy Policy. Depending on your place of residence, you can exercise certain rights regarding your personal information via the Shopify privacy portal.

6. THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with NOVALLIUM TECHNOLOGIES or that we do not control, we recommend that you review their privacy and security policies and their other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms without restriction as to their use by us or a third party. The inclusion of such links does not in itself imply any endorsement of the content of such platforms, or their owners or operators, unless otherwise indicated on the Services.

7. CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request its deletion. As of the effective date of this Privacy Policy, NOVALLIUM TECHNOLOGIES is not aware that we "share" or "sell" (as defined by applicable law) personal information about individuals under 16 years of age.

8. SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. The retention period for your personal information depends on various factors, such as the need to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

 

9. YOUR RIGHTS AND CHOICES

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may refuse your request to the extent permitted by law.

  • Right to access/right to information: You may have the right to request access to the personal information we hold about you.

  • Right to erasure: You may have the right to request the deletion of the personal information we hold about you.

  • Right to rectification: You may have the right to request the correction of inaccurate personal information we hold about you.

     

  • Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.

     

  • Communication preferences management: We may send you promotional emails. You can opt out of receiving them at any time using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example, regarding your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights listed above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.

  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the legality of processing based on your consent before its withdrawal will not be affected.

You can exercise these rights in the designated locations on the Services or by contacting us using the contact details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/fr. We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided or authorized by applicable law. In accordance with applicable law, you may designate an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits provided by applicable law.

10. COMPLAINTS

If you wish to file a complaint regarding our processing of your personal information, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us at the contact details provided below, or by filing a complaint with the competent data protection authority in your region. For the EEA, a list of supervisory authorities responsible for data protection can be found here: https://edpb.europa.eu/about-edpb/board/members_fr.

11. INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside of the country in which you reside. If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or, where applicable, any equivalent contract issued by the competent authority of the United Kingdom, unless the data transfer is made to a country recognized as offering an adequate level of protection.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time, in particular to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice in accordance with applicable law.

13. CONTACT US

For any questions or requests regarding this Privacy Policy or the exercise of your rights, please contact us:

  • Company: NOVALLIUM TECHNOLOGIES

  • Trade name: TrioNest

  • Business email: contact@trionest.fr

  • Phone number: +33 7 67 49 70 27

  • Business address: 60 Rue François 1er, 75008 Paris, France

  • Customer Service hours: Monday to Friday: 8:00 AM to 6:00 PM (We strive to respond within 24 business hours).