This policy aims to ensure full operational transparency regarding our logistics processes and delivery commitments. We recommend careful reading before any transaction on our platform.

Delivery times

Processing cut-off time: 5:00 PM (GMT+01:00) – Central European Time
Logistics preparation time: 1 to 2 business days (Monday to Friday)
Marked transit time: 5 to 12 business days (Monday to Friday)

Carriers: partners
• DHL
• PostNL

Order cancellation

Order validation automatically initiates its processing in our logistics system.
Therefore, no cancellation is possible after submission , as the order is already being prepared.

Free shipping

We apply a policy of free shipping across the entire catalog , with no minimum purchase threshold.

Upon finalization of your order:
• A confirmation email is sent to you.
• Shipping information is provided to you when the package departs.
• A tracking number is communicated to you to ensure full tracking of the delivery.

In case of exceptional overload or seasonal activity peaks, slight delays may occur. We thank you for your understanding and mobilize our resources to ensure optimal processing.

Order acceptance and validation

In certain specific situations, Novallium Technologies (Trionest) reserves the right to suspend, refuse or cancel an order, particularly in cases of:

• Incomplete or inconsistent information
• Suspicion or attempt of fraud
• Obvious pricing error
• Inability to validate billing or delivery details

To secure your transactions, additional verification may be required (phone, address, identity, or payment method).
Any order associated with a proven fraud risk is immediately cancelled and, if applicable, refunded.

Order processing

Following your purchase, you will receive:
• A confirmation email including your order number
• Your detailed receipt

Standard preparation time: 1 to 2 business days.
Products requiring specific configuration may result in an additional delay.

If you do not receive the confirmation email:

1. Check your "spam" or "junk" folders.

2. If not found, contact us at: contact@trionest.fr

Support and contact

Professional email: contact@trionest.fr
Phone: +33 7 67 49 70 27
Business Address:
Novallium Technologies
60 Rue François 1er
75008 Paris – France

Support availability:
Monday to Friday – 8:00 AM to 6:00 PM
Response target: within 24 hours