FAQ
What are the delivery times?
We deliver in metropolitan France within 5 to 12 business days. A confirmation email with your tracking number will be sent to you as soon as your order is shipped.
Can I return an item?
Yes, you have 30 days after receipt to return an unused item in its original packaging. The refund will be processed within 5 to 10 business days after the return is received.
Are TrioNest™ products safe for my child?
Absolutely. All our products are carefully selected and comply with European safety standards (CE). Your baby's safety and well-being are our top priority.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link. You can also contact our customer service department with any questions.
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard), PayPal, and Shop Pay. All transactions are secure and encrypted.
Do you deliver internationally?
Yes, we deliver throughout Europe. Delivery times and costs vary depending on the destination country. Details are provided at checkout.
